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Terms of service for the taxi driver
- Company details - General information about the service - Terms of Service to the taxi driver - Terms and conditions of payment service Company details DigiTaxi © is a brand owned by Pandora Srl, an innovative start-up registered in the Special Register of Naples under No. 0900343121 with headquarters in Via Vittoria Colonna, 14 - 80121 Naples, Italy Ceo Cristina Pietronudo Founder Michele Palmieri General information about the service The DigiTaxi service allows you to receive calls and reservations directly from the user. The location of the vehicle via GPS allows DigiTaxi to assign calls to the nearest available car. When the user makes a call you will know the pickup address and if indicated also the destination. After the acceptance of the call, you will be able to see the user's position on the map. At the end of the ride, you must press "end of the ride " to get back in the available position. DigiTaxi introduces transparency and reliability in the taxi service by improving efficiency and quality. More taxi will make urban areas more livable (more Taxi = less cars in circulation). Terms of Service to the taxi driver The contractor taxi driver (hereinafter referred to as "User") uses the services offered by Pandora Srl in compliance with national and local law and tariff rules applicable to the taxi. The user must first register by providing true information about himself before using the DigiTaxi service. Only after registration can use the software and the service in accordance with the rules and regulations. DigiTaxi provides the user with the software and services for mobile devices internet connected, such as smartphone and tablet (hereinafter referred to as "terminal"). As soon as the user starts the application, its position will be communicated to all passengers looking for a taxi. The User will receive transport orders and be contacted directly by passengers looking for a taxi. For this purpose, the localization and identification of the user will be transmitted to passengers who have made the request. The passenger will be provided with the name and license number. For the use of the application, the User will be required to pay a cost for each call o reservation or monthly flat rate, according to the economic conditions to be established and accepted by the user. A transportation contract is a legally binding agreement between the User and the Passenger through the use of the application when you press the acceptance. The ride will be billed in accordance with the tax and tariffs between the user and the passenger. The User has no right to the uninterrupted and continuous availability of the request. However, DigiTaxi endeavour to obtain the maximum amount of requests and to repair any failure in the shortest time possible. Moreover, DigiTaxi shall have the right to suspend the service, even without informing users individually. Information in this regard will be provided through push notifications and info on the website www.digitaxi.it. The User can use the service only if has all the permissions of law and local regulations governing the transportation of the taxi. The terminal device required to be installed and used in order to comply with the rules of the Highway Code. The User always provides his personal data properly and completely and keeps the information updated. In addition, he must use the application properly without damaging it. All rights are reserved it’s forbidden to copy or modify the software. The User must keep the activation code and not permit access to the application to third parties. Only authorized User is responsible for confidentiality and security of his account. Any unauthorized use by third parties must be promptly communicated to Pandora Srl. All personal data of other participants that are made known to the user cannot be treated by him or given to others. The User must update the status of his taxi (free or busy), so that passengers can always know the status of the taxi. The User agrees that passengers can leave feedback. Passengers are required to be objective in their rating. The contract for the use of the service may be ended at any time with immediate effect and without giving reasons. The contract shall end automatically, without notice, if the User is no longer authorized to provide transportation with taxi or has committed serious violations of law or contractual agreements. Pandora Srl reserves the right to change the terms and conditions. If the User does not exercise the right of withdrawal, within two weeks of notification of the change, it is presumed that he has given his consent. The terms and general conditions may be consulted at any time in the installed application on the terminal device. Terms and conditions of payment service 1. Application 1.1 These Terms and Conditions shall apply to the provision of Services by the Service Provider (Pandora Srl - DigiTaxi) to the Clients. 2. Payment, refund and cancellation 2.1 The Service Provider is responsible for the transaction processed by the platform. It manages refunds, cancellations and chargebacks through the Adyen Platform in Customer Area. 2.2 The Service Provider is responsible for the transaction between the clients and the taxi drivers. It undertakes to transfer the client’s payment to the taxi drivers. 2.3 Clients and drivers may request the cancellation of their payment data by sending a written request to firstname.lastname@example.org or via WhatsApp (+39 3206611345). DigiTaxi will keep the data necessary for legal or tax purposes under the terms established by law. 3. Support 3.1 The Service Provider provides the first line support for the customers, including dispute management. 3.1.1 Contacts details are visible in the app and our website (http://www.digitaxi.it/eng/about). 3.1.2 A support service is available via app or mail. 4. Liability 4.1 The Service Provider is responsible for the screening and verification of taxi drivers. 4.1.1 Taxi drivers are carefully selected: each of them presents licence and personal picture and the vehicle. 4.1.2 The Service Provider monitors the services and has checks in place to ensure that no illegal, prohibited or counterfeit services are being sold. 4.2 The clients’ feedbacks are carefully monitored by the customer care to guarantee good quality of the services. 5. Confidentiality 5.1 The service provider keeps all processed information confidential and undertakes not to disclose any confidential information to third parties.
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DigiTaxi © Information on the code regarding the protection of personal data. Article 13 of EU Regulation no. 679/2016 (GDPR - General Data Protection Regulation). SECTIONS 1 - Who we are and what data we process (Article 13, paragraph 1 letter a, Article 15, letter b GDPR) 2 - For what purposes we need the data of the interested party (Article 13, paragraph 1 of the GDPR) 3 - The processing of data and the rights of the interested party (Article 13, paragraph 2 of the GDPR) 4 - COOKIES - General information, deactivation and management of cookies - SECTION I Who we are, what data we process and how to contact us (article 13, paragraph 1 letter a, article 15, letter b GDPR) DigiTaxi Srl, in the person of its legal representative, based in Naples, in Via Vittorio Colonna, 14, operates as Data Controller and can be contacted at email@example.com and collects information regarding personal data: name, surname, physical address, nationality, province and municipality of residence, mobile phone, and mail address. Bank and postal data Iban) with the exception of the credit card number. Telematic traffic data about vehicle routes (geocoding). DigiTaxi does not require the Data Subject to provide data c.d. "Particulars", that is, according to the provisions of the GDPR (Article 9), personal data revealing racial or ethnic origin, political opinions, religious or philosophical convictions, or union membership, as well as genetic data, data biometrics designed to uniquely identify a natural person, data relating to a person's health or sexual life or sexual orientation. The easiest way to contact our data protection officer is by sending an email to firstname.lastname@example.org or on WhatsApp at the following number: +39 3388118920 - SECTION II For what purposes we need the data of the interested party (Article 13, paragraph 1 of the GDPR) The data are used by the Data Controller to follow up the registration request, to perform the taxi service, manage and execute requests for taxi calls and reservations, support requests, provide assistance. Under no circumstances does DigiTaxi resell the personal data of the Data Subject to third parties or use them for undeclared purposes. In particular the data of the interested party will be processed for: a) registration and contact requests; b) contractual management; c) to manage promotional activities on the taxi service; d) to manage the promotional activities on the Services and Products other than the taxi service; e) for investigations and market research only if the interested party has authorized the treatment and does not oppose this. This treatment can be automated in the following ways: e-mail; sms; Social: Facebook, Instagram, Twitter, LinkedIn, WhatsApp or telephone contact and can be done only if: - the interested party has not revoked his consent for the use of the data; - the interested party is not registered in the register of oppositions referred to in D.P.R. n. 178/2010 in the case of telephone contact d) profiling The personal data of the interested party may also be processed for profiling purposes (such as analysis of the transmitted data and chosen service), to propose advertising messages and / or commercial proposals, exclusively in the case he has provided explicit consent, revocable at any time. g) fraud prevention (recital 47 and Article 22 of the GDPR) The personal data of the interested party, with the exclusion of those particular (Art 9 GDPR) or judicial (Art 10 GDPR) will be processed to allow controls for the purpose of monitoring and preventing fraudulent payments, by software systems that carry out a verification in order automated and preliminary to the negotiation of Services / Products; Passing these checks with negative results will make it impossible to carry out the transaction; the interested party may in any case express his opinion, obtain an explanation or contest the decision motivating his reasons for the assistance service or contact email@example.com; Personal data collected for the sole purpose of anti-fraud, unlike the data necessary for the correct execution of the service, will be kept only for the time necessary for the control phases Communication to third parties and categories of recipients (Article 13, 1st paragraph GDPR) The personal data will be communicated mainly to third parties and / or recipients whose activity is necessary for the performance of the activities related to the relationship established and to meet certain legal obligations, such as: administrative, accounting and related obligations a contractual services, third party suppliers, assistance and maintenance services, credit and digital payment institutions, management of receipts, payments and reimbursements, professionals and consultancy companies. - SECTION III The processing of data and rights of the interested party (Article 13, paragraph 2 of the GDPR) What happens if the interested party does not provide his data necessary for the execution of the requested service? (Article 13, paragraph 2, letter and GDPR) The collection and processing of personal data is necessary to follow up the provision of the Service. If the Data Subject does not provide the personal data expressly provided for in the registration form, the Data Controller will not be able to follow the management of the service and the obligations that depend on it. What happens if the Data Subject does not consent to the processing of personal data for commercial promotion activities? In this case, said processing will not take place for the same purposes, without this having effects on the provision of the Service. In the event that the interested party has given consent and should subsequently revoke it, his data will no longer be processed for such activities. How do we process the data of the interested party? (Article 32 GDPR) The Data Controller provides for the use of adequate security measures to preserve the confidentiality, integrity and availability of the personal data of the interested party and imposes similar security measures on third parties and on the Managers. What happens if the interested party does not provide his data necessary for the execution of the requested service? (Article 13, paragraph 2, letter and GDPR) The collection and processing of personal data is necessary to follow up the provision of the Service. If the Data Subject does not provide the personal data expressly provided for in the registration form, the Data Controller will not be able to follow the management of the service and the obligations that depend on it. What happens if the Data Subject does not consent to the processing of personal data for commercial promotion activities? In this case, said processing will not take place for the same purposes, without that having effects on the provision of the Service. In the event that the interested party has given consent and should subsequently revoke it, his data will no longer be processed for such activities. How do we process the data of the interested party? (Article 32 GDPR) The Data Controller provides for the use of adequate security measures to preserve the confidentiality, integrity and availability of the personal data of the interested party and imposes similar security measures on third parties and on the Managers. Where do we process the data of the interested party? The personal data of the interested party are stored in paper, computer and electronic archives located in countries where the GDPR (EU countries) is applied. How long are the data of the interested party stored? (Article 13, paragraph 2, letter to GDPR) Unless the latter expressly express their will to remove them, the personal data of the interested party will be kept until they are necessary with respect to the legitimate purposes for which they were collected. In the case of data provided to the Owner for the purposes of commercial promotion for services other than those already acquired by the Interested Party, for which he initially gave his consent, these will be kept for the entire duration of his registration, subject to revocation of consent lent. In the case of data provided to the Owner for the purposes of profiling, these will be kept for the entire duration of his registration, except always revocation of consent given. It should also be added that, in the event that a user sends personal data not requested or not necessary for the performance of the requested service, the Data Controller can not be considered as the owner of these data and will delete them. Regardless of the determination of the interested party to their removal, the personal data will in any case be kept for the fulfilment of the legal obligations (eg. fiscal and accounting) that remain even after the termination of the contract (Article 2220 c.c.); for these purposes the Data Controller will retain only the data necessary for the relative prosecution. What are the rights of the interested party? (Articles 15 - 20 GDPR) The interested party has the right to obtain from the data controller the following: a) confirmation of whether or not personal data processing is being processed and, in this case, to obtain access to personal data and the following information: 1. the purposes of the processing; 2. the personal data in question; 3. the recipients to whom the personal data have been or will be communicated, in particular if recipients of third countries or international organizations; 4. the existence of the right of the data subject to request the data controller to rectify or delete personal data or limit the processing of personal data concerning him or to oppose their treatment; 5. the right to lodge a complaint with a supervisory authority; 6. if the data are not collected from the data subject, all information available on their origin; 7. the existence of a profiling process, the logic used and the expected consequences of this treatment for the data subject. How and when can the data subject oppose the processing of personal data? (Article 21 GDPR) The interested party can oppose at any time the processing of their personal data if it is based on legitimate interest or if it takes place for commercial promotion activities, sending the request to the Owner at firstname.lastname@example.org The interested party has the right to cancel his / her personal data if there is no legitimate overriding reason for the Data Controller than the one giving rise to the request, and in any case in case the Data Subject opposes the processing for commercial promotion activities. To whom can the interested party submit a complaint? (Article 15 GDPR) Without prejudice to any other action in administrative or judicial proceedings, the interested party may lodge a complaint with the competent supervisory authority on the Italian territory (Authority for the protection of personal data). Each update of this Notice will be published online and communicated to the interested party if the processing of the data was carried out for further purposes with respect to this Information. - SECTION IV COOKIE - General information, deactivation and management of cookies Cookies are data that are sent from the website and stored by the Internet browser on the computer or other device (for example, tablet or mobile phone) of the user. Technical cookies and third-party cookies may be installed on our website or by sub-domains. In any case, the user can manage, or request general deactivation or cancellation of cookies, by modifying the settings of his Internet browser. This deactivation, however, may slow down or prevent access to some parts of the site. The settings to manage or disable cookies may vary depending on the Internet browser used, therefore, for more information on how to perform such operations, we suggest you to consult the manual of your device or the "Help" function of the own Internet browser. Technical navigation cookies, functional, analytical, third-party and profiling The use of technical cookies, that is cookies necessary for the transmission of communications on the electronic communication network or cookies strictly necessary to the supplier to provide the service requested by the customer, allows the safe and efficient use of our site. Session cookies may be installed in order to allow access to and access to the reserved area of the portal as an authenticated user. Technical cookies are essential and are used to allow users normal browsing. The technical cookies used are distinguished in session cookies, which are stored exclusively for the duration of navigation until the browser is closed, and persistent cookies that are saved in the user's device memory until their expiration or cancellation by the user same. Our site uses the following technical cookies: • Technical browsing or session cookies, used to manage normal browsing and user authentication; • Functional technical cookies, used to store customizations chosen by the user, such as, for example, the mail or telephone number; • Technical analytics cookies, used to know how users use our website so that they can evaluate and improve their functioning. • Third-party and profiling cookies Third-party cookies may be installed: these are cookies, analytical and profiling, Google Analytics, Google Doubleclick, Criteo, Rocket Fuel, Youtube, Yahoo, Bing, Facebook and Pay pal. These cookies are sent from the websites of the aforementioned third parties external to our site. The analytical cookies of third parties are used to detect information on the behavior of users on the site. The survey takes place anonymously, in order to monitor the performance and improve the usability of the site. The use of these cookies is governed by the rules set by the third parties themselves, They can be installed using software of c.d. web analytics, profiling cookies, which are used to prepare detailed and real-time analysis reports on information about: visitors to a website, search engines of origin, keywords used, language of use, most visited pages. The same can collect information and data such as IP address, nationality, city, date / time, device, browser, operating system, screen resolution, navigation source, pages visited and number of pages, duration of the visit, number of visits.
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